Return and Refund Policy
Effective Date: 3 Jan / 2025
Al Yusuf Farm
Contact Email: alyusuffarm.pk@gmail.com
At Al Yusuf Farm, we are committed to delivering premium organic food products directly to your doorstep. We value your trust and strive to provide you with the highest quality products. However, due to the nature of our offerings, we have specific policies in place regarding returns and refunds.
Returns Policy
We regret to inform our customers that returns are not possible for our products. As we deal exclusively in food items, the handling and preservation of these products make returns impractical. Once delivered, our products cannot be resold or reused due to strict quality control and hygiene standards.
Refund Policy
- Refunds Are Not Available: Given the perishable nature of our organic food products, we do not offer refunds under any circumstances.
- Order Issues: If you encounter any issues with your order, such as receiving the wrong product or damaged goods, please reach out to us within 24 hours of delivery. While refunds are not possible, we will work with you to address the problem, which may include resending the correct item or providing an alternative solution.
Customer Responsibility
We encourage our customers to:
- Review Orders Carefully: Double-check your order details, including product types and quantities, before confirming your purchase.
- Inspect Upon Delivery: Verify the condition of your products upon receipt.
Exceptions
- Damaged or Incorrect Products: If you receive a damaged or incorrect product, please contact us immediately at alyusuffarm.pk@gmail.com with evidence (e.g., photos) for verification. We will assess the situation and take appropriate action.
Contact Us
For inquiries or assistance, please email us at alyusuffarm.pk@gmail.com. Our team is dedicated to ensuring a positive experience with our organic products.
Thank you for choosing Al Yusuf Farm. We appreciate your understanding and support as we continue to provide healthy, organic solutions for you and your family.